Exactly what personal information may be collected about you and by what means?
Mora collects personal information in several ways directly from its online visitors when they order for themselves, or when they register for a service offered by Mora. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address(es), credit card billing address(es) and birth date so that we can process and fulfill your orders. Credit card details are entered directly into our Worldpay Payment systems and are neither transmitted nor held on Mora systems. In certain instances we may be required to collect and store additional data including credit card details. This will only be done with your explicit consent. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Other information we collect through our services
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
What about cookies?
Mora (Scandinavian Emporium) Ltd may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you register with Mora, you will be asked if you want to subscribe to our update service. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. Similarly, if you choose to opt-in for this service, from time-to-time we will use the information you provide to promote the products and services of our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
We do occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at email@example.com
Opt-In and Opt-Out Provision
Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to firstname.lastname@example.org or by writing to us at: Mora (Scandinavian Emporium) Ltd, Williamton House, Low Causeway, Culross, Fife. Scotland, UK KY12 8HL.
Safeguarding your personally identifiable information
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. Where and how to ask questions or file complaints.
If you require more information please go to the Contact Us section of our web site and send us an email or please call us on 01383 880345 or International +44 (0) 1383 880345